IT service management tools help IT teams design, implement, and deliver IT services. Here is how BMC Helix and ServiceNow compare.

ServiceNow had 51.1 percent of the global Experience Management: IT Service Management (ITSM) market share in 2019, according to Gartner 2 – which ServiceNow believes is a testament to the ...

ServiceNow’s full suite of ITSM capabilities include discovery, service mapping, operational intelligence, cloud management, and orchestration. Users leverage the ServiceNow Platform to automate ...

ServiceNow has finally gone public. Here's what it means for ServiceNow, its customers, and other ITSM tool vendors.

ServiceNow Tools Enable Digital Transformation in Government Dale Landowski, an ITSM product manager for ServiceNow solutions at CDW, notes that organizations need standard processes, shared data, ...

Boosting engagement The update also includes new tools for improving employee experiences for common workflows. All these build on ServiceNow’s recently launched Next Experience UX.

Blender maker Vitamix has rolled out its ServiceNow IT service management (ITSM) beyond the improvement of its IT operation by automating tasks across the business.

ServiceNow is making a play to push beyond ITSM, thanks to new AI tools in the Orlando release of its Now platform and other recent AI-related moves.

ServiceNow, the leading digital workflow company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant for IT Service Management Tools. ServiceNow was ...

ServiceNow has been named a Leader in the Gartner Magic Quadrant for IT Service Management Tools for the sixth consecutive year.