Complaints are unexpected and can come into the bank through every channel. That means across the branch counter, by email, by telephone, via the website and even in a casual conversation.

The training offers opportunities to improve complaint resolution processes, enhance regulatory compliance, and strengthen brand trust for professionals in regulated sectors. It develops skills in ...

The FSCA’s desktop review emphasises the need for South African banks to prioritise fair customer outcomes and adhere to regulatory standards in complaints handling.