In an era where a single negative interaction can go viral, organisations are scrambling to upgrade their CX capabilities.

Skipping the Big Game Ad Spend? NICE Goes Digital with a Must-Watch AI Commercial. Nice contact centre specialist ...

Jabra launches the PanaCast 40 VBS: the first 180° Android-powered video bar designed for small rooms. Jabra Contact Centre ...

Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth within the contact centre ...

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with ...

GreenState Credit Union Selects Content Guru to Modernise Experiences & Adopt AI-Enhanced Support within their contact centre ...

Interact’s support will ensure that Wigan Youth Zone can continue delivering high-quality services to those who need it most.

Why Customer Experience Needs a Reality Check in 2025 in the contact centre - Stuart Dorman, CIO at Sabio Group discusses.

Why Customer Experience in the Contact Centre Needs a Reality Check in 2025 Stuart Dorman, Chief Innovation Officer at Sabio ...

InVision Group Unites Entire Portfolio Under New Peopleware Brand. Injixo - contact centre workforce management ...

CC33Global, customer service outsourcing companies, is set to launch AI development team comprising up to 20 contact centre ...