Email has been central to the success of e-commerce by giving retailers a reliable, low-cost, and instantaneous ...

AI is more than a defensive tool — it’s a strategic asset that reshapes how organizations think about data governance, ...

Prime Day 2025 didn’t just give us big traffic and sales figures. It gave us a mirror. One that reflects a more thoughtful, ...

AI can dramatically enhance CX, but it’s best to proceed methodically with AI CX initiatives. Brands and retailers that take ...

Scattered Spider is a financially motivated cybercriminal group that emerged around 2022, comprising mostly native English ...

Gen Z evaluates brands holistically. This means your packaging, carbon footprint, and return policy are all part of the ...

If your prices shift and your communication doesn’t, you risk looking evasive or, worse, deceitful. Labeling tariffs plainly ...

Kroger will lay off nearly 1,000 corporate employees as part of structural changes to its administrative teams across the U.S ...

Claire's is set to close more than 290 stores as part of its bankruptcy process, reports USA Today. It filed for bankruptcy ...

For fast-moving consumer goods (FMCG) brands, digital saturation is a constant. Every scroll, swipe and stream competes with ...

Today’s fast-paced retail landscape demands that retailers identify opportunities to make inventory management and oversight ...

Connect shoppers with AI agents or chatbots for faster service. Retail associates and CX representatives juggle several ...