Google Cloud AI contact center innovator UJET acquired by Onix to boost CCaaS, customer experience, and appoints Google leader Lee Moore as a director.

From his kitchen table, he searched Google for the cruise company’s customer service number, chatted with a knowledgeable representative and provided his credit card details.Subscribe to The ...

ENTREPRENEUR Ngoni Crispen Chisikarambwe believes customer care is important in driving business growth and success. Chisikarambwe has a passion for business and writing.

Tech News : Google India has launched an Elder Care Program to support employees balancing career and elder care responsibilities. The initiative provides compreh ...

Fret not, football fans, Fox channels are staying on YouTube TV. Google and Fox reached an agreement to end their dispute that could have led to the removal of Fox channels from Google-owned YouTube ...

"Our expanded strategic partnership with Google Cloud marks an important moment for LivePerson and for the future of customer experience," said John Sabino, LivePerson CEO.

Google attributed the breach to a hacking group, ShinyHunters, known for targeting big companies and their cloud-based databases.

FCC chair Brendan Carr put his thumb on the scale in a carriage battle between YouTube TV and Fox, telling YouTube parent ...

Google is bringing iOS-like full-screen “Calling Cards” to its Phone and Contacts apps. The update was first spotted in July and is now rolling out to some beta testers.

The only other problem with Google's implementation is that you must set the Calling Card individually for each contact in your phonebook, a time-consuming and daunting task.

One of Australia’s biggest super funds is being sued for “serious member service issues”, including failing to refund dead people’s insurance premiums, the consumer watchdog alleges.