As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

Her trip was facilitated by a man called Apase, through her sister-in-law. Apase was said to have died shortly after Damilola arrived in Oman, where she has been working in the home of a man ...