The couple at the front desk smiled politely as they checked into your property. “Everything looks lovely,” they assured your staff. Yet three days later, their online review mentioned “disconnected ...

Sustainability is a driving force in the hospitality industry, influencing the decisions of both guests and hoteliers. From energy-saving initiatives to digital communication strategies and paperless ...

Marriott International is advancing a multiyear digital transformation aimed at retooling its infrastructure through ...