Brands racing to adopt AI in marketing are finding that human insight holds the key to turning automation into lasting ...

QuestionPro and MarketCulture Partner QuestionPro and MarketCulture have announced a strategic partnership that empowers ...

How Grammarly is making the leap from consumers to enterprises with AI-powered communication and a B2B marketing strategy that keeps it human and engaging.

With NICE, Certified Languages International will streamline operations, elevate global interpretation services, and deliver tailored, automated customer service across industries Hoboken, N.J.

Using AI to build and support customer experiences? Beware: hallucinations don’t just mislead; they fabricate.

While Gen Z does not yet have the buying power they are poised to gain, their expectations and preferences are already having ...

MWC 2025 unveiled AI-driven networks, autonomous service agents and hyper-personalized connectivity. What does it mean for CX ...

Will the new Alexa make sense of your shopping, entertainment, and lifestyle habits to become the first useful, contextually ...

Since Musk purchased the platform in 2022 for $44 billion, X’s valuation has plunged. According to Fidelity’s valuation of ...

Agentic AI Set to Transform Customer Service & Support Landscape, Reshaping Inbound Interactions and Forcing Service Teams to Embrace Automation STAMFORD, Conn. March 5, 2025 — By 2029, agentic AI ...

Personalization gets customers hooked, but cross the privacy line, and they’ll ghost your brand. Here's how to keep trust ...

Dani Olean shares how AI, streamlined checkout and personalization changed the game for Zoom’s online business.