Agentic AI promises automation and efficiency breakthroughs for fast, convenient, and cost-effective CX with AI agents.

The future of pharmacy requires sweeping change, including reinventing the brick-and-mortar model, digitizing infrastructure, ...

Managing supply chain risk must be a priority as sweeping new tariffs and geopolitical instability threaten supply chains.

Customer service organizations have struggled with disconnected processes in traditional CRM. Modern enterprise service ...

The essential elements a modern e-commerce site must have in order to meet the needs of today's customers, include speed and ...

Automotive brand management is tough for OEMs. Learn about the risks of the decentralized dealership model and brand ...

Read how AI can improve airline safety with advances in navigation and flight control, predictive maintenance, and air ...

Gartner predicted last May that half of organizations expect to use artificial intelligence in contracting by 2027. The 101 procurement leaders surveyed anticipated a productivity boost of more than ...