In highly regulated industries, navigating change requires more than just adopting new processes, it demands a strategic ...

Here are eight proven strategies to ensure your internal communication supports, rather than sabotages, your organizational ...

Testing with real users before launch ensures technology and processes actually work. Do not skip this part of change management.

Real business transformation doesn’t happen through strategy alone. It happens when we understand how people think and feel, ...

Pegasystems has long been considered a leader in BPM and a smaller player in CRM. Management sizes the market at $60 billion-$70 billion, which includes both CRM and BPM. We note that the Pega ...

The truth is, change management success hinges on how well you identify, engage, and manage stakeholders. This tool can help.

Javascript is required for you to be able to read premium content. Please enable it in your browser settings. Support Local Journalism in Classrooms ...

We actually taught a class on generative AI, like two years ago now… Meanwhile, at the AAA, we were undergoing a very intentional change management process given what we all viewed the ...

Even after 20 years or so, process control continues to be a confusing or misunderstood technology. A short description of process control is an accurate one—It’s a means of controlling manufacturing ...

Law 360 reported last month that Vituity “agreed to pay $8.75 million to resolve a proposed class action alleging it excessively charged workers $600 in annual retirement plan management fees in ...

Tesco is piloting a change to its in-store checkout process, which will look at replacing traditional barcodes with QR codes. Trials will look to explore the potential benefits that QR codes could ...

Andrew Blench highlights the role of school business professionals as enablers and examining the significance of process and quality control in driving efficiency and educational success The Institute ...