In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Pega's Chief Technology Officer Don Schuerman discusses how their newest tool, Pega Agent Experience, enables any workflow to be transformed into an agent-driven experiences while reducing the ...

As dealerships look to 2025, Jen Suzuki highlights the importance of tailored customer experiences and human connection in ...

Overlapping and legacy customer management systems lead to time-sucking busywork that could be better spent closing deals ...

There’s a popular concept that frames control as three concentric circles. At the center is the circle of control (where ...

From AI to ROI via EX - Freshworks priorities for 2025 take shape as revenues rise, losses narrow in 2024 Employee Experience ...

Avoiding pitfalls, ensuring success in Dynamics 365 Customer Engagement implementation By Taryn Engelbrecht, Solutions Architect, The CRM Team Issued by The CRM TeamJohannesburg, 04 Feb 2025 Visit our ...

Abstract: Customer Relationship Management (CRM) systems have evolved from basic data repositories to transformative tools that enable businesses to optimize customer interactions across diverse ...

Traditional CRM systems are a significant advantage, but wealth managers must embrace next-generation platforms designed specifically for private banking and wealth advisory. These systems should ...

As a product management professional, I’m obviously focused on delivering great products. But after more than a decade using and managing technology and data products, I see the big picture of where ...

Jim Rudall, head of EMEA at Intuit Mailchimp, shares 5 marketing tips for mid-market companies from 5 inspirational marketing ...

Vicki Wilson, the founder of Vicki Admin Fairy, based in Oswestry, has been named a Small Business Sunday (#SBS) winner by ...