Oracle is at the center of Izzi's multicloud strategy, enabling Izzi to integrate applications on other clouds with the ...

I spent a few good minutes with Oracle CX SVP Rob Pinkerton during Oracle Analyst Summit to learn more about Oracle's approach to incorporating agentic and generative AIs into the application stack, ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

A deep dive into all the practitioner and vendor award winners in the 2025 CMSWire IMPACT Awards program. Now in its fourth ...

“YES is the lowest cost, highest impact employment program of its kind anywhere ... “We are using Azure Database for MySQL and that’s quite efficient in terms of performance and scalability.” YES’s ...

SailPoint Success Acceleration Service Packages represent the next evolution in the SailPoint Customer Success Delivery program, an important resource for customers looking to enhance their ...

In today’s hyper-connected world, your phone’s maps app predicts when it is time to head to "work,” health trackers buzz to remind you to stretch your legs, and voice-activated devices nudge ...

Customer experience initiatives need regular nurturing ... last month at the Qualtrics X4 conference in Salt Lake City. “You can't just launch a program and say, ‘I'm done. OK, onto the next thing,’” ...

Find out what your customers care about and make changes to align your brand values with theirs. Here are some examples of customer loyalty programs making genuine efforts to build connections with ...

Wizz Air announced on April 3, 2025, that it will be investing €14 billion over the next three years to enhance the customer experience it provides to its passengers. This plan, called “Customer First ...